FAQs

TOP ASKED QUESTIONS:

 

What are your shipping fees?

Our shipping fees are based directly on FedEx® rates calculated by the weight of the item(s) purchased and the shipping destination zip code.

When will my order be shipped?

If an order was placed Monday through Thursday it will be shipped 24 – 48 hours after the order is confirmed and payment is received. If an order was placed on a Friday prior to 12:00pm PST, the order will be shipped on Monday. You will receive an e-mail confirmation when your order has shipped. Please note, with expedited shipping it will still take 48 hours to process the order before it ships.

What’s the status of my order?

Once an order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information. Please allow 48 – 72 hours for order confirmation.

Why can’t I select a color or size combination?

It is possible that the color or size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can e-mail our Customer Service department if what you are looking for is out of stock, and they may be able to let you know when the product will be available.

 

 

ORDERING QUESTIONS:

 

How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Please allow 48 – 72 hours after your order is shipped to receive the confirmation.

There is NO FedEx or UPS pickup service on 12/24, delivery only. If you order on 12/23, 12/24 0r 12/25 the order will not ship until the next business day after the Christmas holiday.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that each order is secure. SSL encrypts transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Will my credit card be charged immediately?

Yes, your credit card is charged upon completion of your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send another e-mail to notify you when your order has been shipped and we have charged your credit card.

Do you have a size chart?

Will Leather Goods Belt Sizing Chart


Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

How do I change or cancel an order?

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. If you need to make adjustments to your shipping settings we will do our best to accommodate your request, but you will ultimately be responsible for reaching out to FedEx® to make arrangements. Personalized items: Please allow an additional 72hours for delivery. Express shipping is not available. Personalized items are non-refundable.

What are my payment options?

We accept Visa, MasterCard, Discover, and American Express. We also except Will Leather Goods gift cards.

Are purchases on this website really tax free?

All purchases are tax free unless you are having the purchase shipped to California or New York. Shipments to California and New York include a 10% sales tax as required by law. Sales tax is mandated when we have an actual physical location in your state, and, the state imposes a sales tax.

Why is monogramming $10 online?

The monogramming performed at our headquarters is completed on a superior quality machine, which offers more options but takes more time and resources to complete. The stores are limited in space and have wonderful machines and ability but not nearly the options we have available to web customers. Therefore, a $10 surcharge is assessed to cover the costs to operate and maintain the machine utilized.

 

 

NEWSLETTER DISCOUNT CODE QUESTIONS:

 

Where can I find my 15% off promo code from subscribing to the newsletter?

Your 15% off promo code will arrive via email 5-10 minutes after subscribing. If you have not yet received the email within that amount of time, please check your spam folder.

If you are using Gmail please also check the Promotions tab for your promo code.

Why isn’t my promo code working?

Please enter the promo code carefully exactly how it was sent. You can select the code directly from the email and paste it into the field for additional accuracy. Note the code is not case sensitive.

The promo code can only be used once and cannot be combined with any other offers, sales or promotions. If you have already signed up for our newsletter and received a code, you cannot sign up again for a second promo code. If you have already applied one code from another deal or offer, then the 15% off promo code will not be accepted.

If you are still having trouble applying your promo code, please contact Customer Care.

Does the promo code work in stores?

The 15% promo code is applicable online only and cannot be used at our retail stores.

 

 

SHIPPING QUESTIONS:

 

Do you ship to P.O. boxes or APO/FPO addresses?

For security reasons, we do not currently ship to APO/FPO addresses.

We do ship to P.O. boxes and have a few options with USPS.

If I send my package as a gift, will the recipient receive the invoice?

No. All shipments are sent with a packing slip, which only includes the product in the shipment, dollar amounts are not represented on the packing slip.

Is international shipping available?

At this time, we do not cover shipping, duties, or taxes on international purchases, exchanges, or returns. Please continue to check back with us, as this could change in the future. We appreciate your interest in Will Leather Goods.

 

 

RETURN/EXCHANGE QUESTIONS:

What is your return or exchange policy?

Holiday Return Policy
Our holiday return policy applies to all purchases made Online or from our Will Leather Goods retail locations from November 19th through December 25th. Items purchased during this time frame will be eligible for exchange or store credit in the form of a gift card through February 1st.

We pride ourselves in making products of the highest quality materials with attention to detail. However, if you are not completely satisfied with your purchase, Will Leather Goods will gladly accept returns on full price product for exchange or store credit within 30 days of purchase. All merchandise returned must be unworn, in original condition, tags intact and in original packaging with purchase receipt. Sale merchandise is eligible for exchange or store credit only unless marked FINAL SALE. 

To initiate a Return or Exchange, please contact us here: [email protected] or visit the contact us page.

Exchanges within our LIFETIME GUARANTEE
We replace or repair leather product if they are defective or damaged- we will gladly exchange for a new Will Leather Goods item, send us an email at [email protected]


How do I ship my return or exchange?

For all Returns and Exchanges please note the following guidelines:

Customer is responsible for all shipping costs to return product
Will Leather Goods is not responsible for any missing packages or COD
When shipping your return, please ensure you use a trackable carrier & request an insurance policy equal to the value of your return
We reserve the right to refuse delivery on packages received without a Return Authorization
All return and exchange requests must be received within 30 days of purchase either online or from our Will Leather Goods retail locations.
Proof of purchase may be required to validate a return or exchange
Refunds will only be applied to the original card used for purchase

All returned merchandise must be in new, unworn, and original condition
Monogrammed merchandise is not eligible for a refund or exchange. All sales are final.

Once your return is received, please allow 3-5 business days for processing.
Credit card refunds are dependent on each customer’s bank. Typically the refund will show anywhere from 3-7 days after processing
If you purchased Will Leather Goods merchandise from one of our Valued Retailers, please contact them directly to facilitate a return or exchange.

 

MISCELLANEOUS QUESTIONS:

 

Where are Will Leather Goods products made?

Will respects worldwide artisans. ­ At Will Leather Goods, we use the best craftsmen to craft our products based on the experience, skills, and machinery available in each of our factories. Many of our products are made in Mexico and China.­ Our international factories have specialized machinery as well as technicians and artisans who have used these machines for over 20 – 30 years. These specialized machines do not exist in the USA. We also offer a 100% Lifetime Guarantee, ­ therefore, we must source and produce our goods globally to ensure the quality fits our promise to our customers. We work with these international factories based on their skills and experience, but also because they are some of the most compliant factories in the world, ­ ensuring environmental and human rights standards that are at the forefront of industry practices. William Adler also personally travels to our factories on a regular basis to ensure these high standards are being met. Will is also personal friends with our factory owners, ­ relationships of 25-plus years that Will has nurtured throughout his journey in the leather goods industry.

How is your sizing done?

Typically, you should purchase a belt sized one size bigger than your waist size. This means, someone who wears a size 32 in pants typically wears a size 34 belt. Women and Men can also refer to our sizing chart here.

Our cuffs are also done in sizing. Cuffs are made in combined sizes Small/Medium and Medium/Large. A Small/Medium cuff is typically good for a thin wrist, while a Medium/Large would fit a thicker wrist.

Are there unique variations in each product?

While we always strive for consistency, as with any handmade products, there are may be slight and unique variations in each of our goods. From stitching, to snap placements, to embossing patterns, each Will Leather Goods product is unique. Products in our FOUND Collection are re-engineered from items found during Will’s travels, so each of these items is one-of-a-kind, and no two items will be alike. For more information on our FOUND Collection, please visit here.

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events, and other special announcements. Click here and fill out your name and e-mail in the sign-up form on the left.

You can also sign up to be a friend of Will Leather Goods on Facebook here.

Is my personal and credit card information safe on your website?

Yes. We have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.