Returns & Exchanges

At Will Leather Goods, we take pride in crafting premium products with exceptional attention to detail. If you're not completely satisfied with your purchase, we’re happy to help.

RETURN & EXCHANGE ELIGIBILITY

You may return eligible merchandise within 30 days of purchase, subject to the following conditions:

• Return request must be received within 30 days of purchase.
• Items must be unworn, in original condition, with tags attached, and in original packaging.
• Monogrammed items are final sale and not eligible for return or exchange due to their custom nature.
• A proof of purchase (order number or receipt) is required for all returns and exchanges.
• Price adjustments on full-price merchandise are honored as a gift card within 10 days of purchase.
• Outpost and other discounted items are eligible for exchange or store credit only within 30 days unless marked “FINAL SALE.”
• Refunds will be issued to the original form of payment.
• Cash refunds over $200 will be refunded via corporate check (processing time: up to 14 days).

HOLIDAY EXTENDED RETURN POLICY

Items purchased between November 19 – December 24 are eligible for exchange or store credit through February 1.

HOW TO START A RETURN

Email us at info@willleathergoods.com or reply to your order confirmation with your order number (e.g. WLG-1234). We’ll guide you through the rest!

IN-STORE RETURNS

Eligible items can also be returned at any Will Leather Goods store with a receipt.

NO RECEIPT?

We’ll do our best to locate your purchase. Share as many details as possible and we’ll work with you to find a solution.

LIFETIME GUARANTEE

We stand by the quality of our goods. Our Lifetime Guarantee covers:

• Defects in materials (e.g. leather, zippers, rivets) and workmanship.
• Unique leather characteristics such as small scars or creases are not considered defects.

Exclusions: Shoes, hats, furniture, watches, jewelry, clothing, home goods, vintage items, and final sale merchandise.

SPECIAL CONDITIONS

To ensure fairness and protect our customers, we reserve the right to refuse or delay returns under these circumstances:

• Items missing labels or visibly altered.
• Soiled or contaminated items (must be cleaned first).
• No proof of purchase or valid ID presented.
• Items damaged due to fire, flood, or natural disasters.
• Items purchased from third parties (e.g. thrift stores, garage sales).
• Sample sale purchases.
• Repeat returns that raise concerns about abuse of the policy.