Shipping policy

WHAT ARE YOUR SHIPPING FEES?

Our shipping fees are based directly on FedEx® and USPS rates calculated by the weight of the item(s) purchased and the shipping destination zip code.

 

WHEN WILL MY ORDER BE SHIPPED?

If an order was placed Monday through Thursday it will be shipped 24 – 48 hours after the order is confirmed and payment is received. If an order was placed on a Friday prior to 12:00pm PST, the order will be shipped on Monday. You will receive an e-mail confirmation when your order has shipped. Please note, with expedited shipping it will still take 48 hours to process the order before it ships.

 

WHAT’S THE STATUS OF MY ORDER?

Once an order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information. Please allow 48 – 72 hours for order confirmation.

 

CAN I HAVE MY ORDER EXPEDITED TO A P.O. BOX?

We do not offer expedited shipping methods for orders shipping to P.O. boxes. If you would like to have your order shipped via an expedited method, please use a non-P.O. box shipping address.

IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE?

Please indicate in the Order Notes that your order is a gift. That will cue us to remove the price tags from the items in your shipment. All orders come with a packing slip, which is a list of what is packed in the box -- packing slips do not include dollar amounts.

 

IS INTERNATIONAL SHIPPING AVAILABLE?

International shipping is available for select countries. Please note that most international shipments may be subject to a variety of duties, fees or VAT, either from the local municipalities or the shipping service. Those costs are not calculated, determined by or charged by Will Leather Goods, are the sole responsibility of the buyer, and cannot be refunded under any circumstances. Please check with your local shipping services for more information about the potential costs of ordering from the U.S. Please contact us at willservice@willleathergoods.com for more information.